Elder Services of the Merrimack Valley
  • 29-Oct-2021 to Until Filled (EST)
  • Managed Care
  • Lawrence, MA, USA
  • Full Time

Elder Services of the Merrimack Valley and North Shore

This position is partially remote for the foreseeable future

Position Responsibilities: Assist SCO Staff with administrative and consumer related functions to support the work of GSSCs, including home visits to applicants/consumers as required. Also assist SCO Staff with interpreting for non-English speaking or limited-English speaking consumers on the telephone, in the office and in consumers' homes.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job)

  • Assist Team by taking and making telephone calls to English speaking and non-English speaking or limited-English speaking consumers or family members to schedule appointments or gather information as directed by GSSCS and completing limited paperwork/consumer documentation as needed.
  • Assist GSSCS with follow-up consumer work including service suspensions/resumptions, procurement of services, accessing durable medical equipment for consumers, locating consumers who were not at home to receive services, etc. and completing consumer documentation and data entry as required.
  • Assist consumers to apply for MassHealth and complete annual MassHealth renewal paperwork including making home visit to the consumer, assisting consumer to complete application/ required paperwork, obtaining and making copies of required verifications, etc.
  • Assist consumer with applying for public benefits as needed.
  • Assist consumers who are requesting Elder Care Funds for emergency purchases such as food or other necessary items by procuring and delivering required items to the consumer.
  • Perform administrative functions to support the Team including completing standard forms (on paper or on line), data entry into SCO databases and SAMS as well as filing, copying, etc.
  • Accompany SCO staff on consumer home visits to interpret information in English as required for determination of eligibility, assessment of needs, development of a care plan and problem solving/crisis intervention.
  • Translate forms, letters and other documents into other language of fluency as required
  • Observe all confidentiality regulations and protect consumer information.
  • Attend mandatory meetings and trainings including Team Meeting, General Staff Meeting and Managed Care Staff Meeting.
  • Other duties as assigned by Managed Care Program Management.

Qualifications: Associates Degree and experience as a medical interpreter preferred. High School diploma and a minimum of one year of related work experience required. Experience in Human Service environment helpful. Computer skills required. Must be responsible and have compassion for older adults and people with disabilities. Excellent interpersonal and communication skills a must in this team oriented position. Must have valid Driver's License and reliable transportation. Bilingual capacity in Spanish preferred.

Hours: 37.5 per week


ESMV/NS is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.

Elder Services of the Merrimack Valley
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