Elder Services of the Merrimack Valley
  • 12-Nov-2021 to Until Filled (EST)
  • Community Programs
  • Lawrence, MA, USA
  • Full Time


Responsibilities: The Digital Access Coordinator is responsible for implementing and managing all aspects of a new digital access initiative. The Digital Access Coordinator will work in the communities of the Merrimack Valley and North Shore to help older people and people with disabilities learn to use technology to access health and wellness programs and social connections. The Digital Access Coordinator will support older adults and people with disabilities in learning to use technology, get online, and access the internet and health and wellness programming. The Digital Access Coordinator will also support other outreach initiatives, including monthly food distribution programs, community education, and health promotion programs.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job)

  • Using bilingual English/Spanish skills, serve as key resource in the community for older people and people with disabilities and health conditions interested in learning to use technology and access additional supports and services.
  • Act as a liaison with community partners to further the agency's goals for better access to digital information and opportunities; continuously seek out new partnerships to support and enhance this work.
  • Provide technology training and support one-on-one or in groups to older adults and adults with disabilities to use a tablet to get online:
  • Teach technology basics how to power up tablet device, access the Internet, and navigate programs (Zoom, email, other common applications)
  • Provide technology aids and reference materials
  • Provide in-person or telephonic support to consumers to troubleshoot access
  • Promote agency programs and services at meetings with community partners, at health fairs, etc.
  • Assist other agency outreach projects as needed, such as staffing food distribution program (including unloading boxes and filling individual grocery bags) and community markets, assisting at vaccine clinics or with vaccine outreach and education, and staffing health fairs, etc.


  • Bachelor's degree, 2-3 years related work experience preferred.
  • Project implementation and management experience required.
  • Strong organizational and problem-solving abilities.
  • Extensive outreach experience; excellent customer service and communication skills.
  • Flexible, able to juggle different tasks, and meet deadlines in a fast-paced environment.
  • Excellent computer skills and comfort navigating various types of hardware (particularly tablets) and software. Skills to include:
  • Fluency in computer terminology, troubleshooting techniques
  • Accessing and troubleshooting network, Bluetooth, routers, Wi-Fi
  • Setting up email, including navigation through application purchase, account setup, and installation
  • Enthusiastic about working in a social services agency to improve the lives of older adults and adults with disabilities.
  • Willingness to learn new skills as needed for position.
  • Ability to lift 30lbs repetitively (as food programs require lifting grocery boxes).
  • Willingness to travel throughout agency service area.
  • Valid driver's license and reliable transportation a must.
  • Bilingual (English/Spanish).

Hours : 37.5hours/week


ESMV/NS is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.

Elder Services of the Merrimack Valley
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