Elder Services of the Merrimack Valley
  • 19-Nov-2021 to Until Filled (EST)
  • Protective Services
  • Danvers, MA, USA
  • Full Time

full benefits package available

Elder Services of the Merrimack Valley and the North Shore

About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!

Position Responsibility: This individual will work in collaboration with the Director of Protective Services and Financial Resources to provide management and supervision to the Protective Services staff. This individual is responsible for ensuring adherence to Massachusetts General Laws Chapter 19A statutes, 651 CMR regulations and Executive Office of Elder Affairs quality and program requirements.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job)

  1. Provides management and administration of all Protective Services program functions including supervision of PS supervisors, screening of reports, distribution of intakes, case sign-off, oversight of court cases, maintenance of files, and assuring compliance with regulatory requirements of the Executive Office of Elder Affairs.
  2. Provides clinical support and administrative supervision to Protective Services Supervisors to ensure that Protective Services Workers' performance/casework meets expectations and satisfies the requirements of the Program
  3. Completes required program statistics and staff reports in an accurate and timely manner
  4. Supervises the daily operations of the Protective Services team according to Agency and program regulations and guidelines when the Director is unavailable
  5. Provides back up to Protective Services Supervisors in screening intakes; assures back-up coverage and consultation for clients as needed
  6. Reviews client records regularly to ensure that the investigations, casework and service-plans meet EOEA program and documentation standards
  7. Provides consultation, supervision, and support for the Protective Service Caseworkers
  8. Mentors new Protective Services caseworkers and those who are struggling with certain aspects of the job. This may include shadowing in the field, modeling interviews with perpetrators, pairing with staff for new investigations, and accompanying workers on high risk and high-profile cases for support.
  9. Provides one-one-one consultation with staff around clients with mental health issues, including on-site consultation when necessary.
  10. Conducts weekly Supervisor meetings and routinely scheduled full PS staff meetings, including workers and support staff.
  11. Participates as a member of agency's clinical team providing as-needed assessment for elders identified as potentially at risk for suicide and facilitates further evaluation by community resources if needed.
  12. Participates in Middle Management meetings
  13. Increases agency access to mental health services by developing community partnerships as appropriate
  14. Assists in the development of trainings to increase knowledge of agency staff in PS related areas.
  15. Develops and delivers community wide trainings about Protective Services and mandated reporting.
  16. Attends EOEA Protective Service regional meetings and internal project management meetings.
  17. Manages the Agency's Protective Services after-hours on-call system, including scheduling staff
  18. Provides after-hours on-call coverage for the Protective Services as part of the rotation team
  19. Conducts individual worker QA reviews on a regular basis to assure PS standards are being met
  20. Conducts timely performance reviews of assigned staff
  21. Participates in interviewing and hiring of staff
  22. Oversees the professional development needs of new and existing staff
  23. Provides Protective Service consultation to agency staff when appropriate, and participates in agency Critical Case Conferences as needed
  24. Other duties as assigned.



  • Master's Degree and at least two years experience in a Protective Services capacity or Bachelor's degree and at least three years related experience in a Protective Services capacity


  • Broad knowledge of clinical issues and crisis intervention
  • Supervisory experience required.


  • Excellent oral and written communication skills
  • Excellent critical thinking skills and application
  • Knowledge of elder service system
  • Good computer skills.

Hours: 37.5hrs/week


ESMV/NS is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.

Elder Services of the Merrimack Valley
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