Elder Services of the Merrimack Valley
  • 22-Nov-2021 to Until Filled (EST)
  • Nutrition Program
  • Lawrence, MA, USA
  • Full Time

Full benefits package available


Elder Services of the Merrimack Valley and North Shore


Position Responsibilities: Provides telephone customer service, data entry and clerical support for the Nutrition department.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job.)

  • Handles phone calls, transfers and documents appropriate messages with reference to Nutrition program matters.
  • Answers calls from MOW Drivers, Site Coordinators, Site Managers regarding MOW clients who are "not at home". Follows Nutrition department policy for appropriate follow up.
  • Maintains MOW Driver route information in computer databases and assigns clients to specific routes.
  • Maintains client databases with accurate and up to date information for all clients.
  • Provide general clerical assistance for Nutrition program staff.
  • Perform follow up on all emails and referrals received. File all messages, emails and referrals per ESMV policy.
  • Note all Nutrition program feedback from MOW Drivers, Site Coordinators and Managers, external and internal clients.
  • Performs miscellaneous duties and assignments as directed by Nutrition Program Director.

Qualifications

  1. High School Diploma or equivalent
  2. Excellent Communication skills, bi-lingual in Spanish Strongly Encouraged
  3. Strong Microsoft Office software skills
  4. Customer Service Experience

Hours: 37.5 per week

AA/EOE

ESMV/NS is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.

Elder Services of the Merrimack Valley
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